For your first agency call

Know what to ask a home care agency

Use this checklist while you call. Leave any item unchecked if you need to follow up.

Start with the care you need

“I’m looking for help at home in [ZIP], starting [date]. We need someone on [days and times] to help with [tasks]. Can you cover that schedule?”

Before you call

I have the ZIP for the home where care will happen.
I know the start date, days and hours we need.
I can name the daily tasks and any language preferences.

Ask the agency

Can you cover our start date and every requested shift?
Which of the tasks we listed can the caregiver help with?
Who takes over if the caregiver calls out?
Can you send a written quote with any shift minimums, weekend rates and cancellation fees?

Need an agency to call?

Start with the directory for the borough where care will happen, or contact NY Connects if you need help choosing where to look.

Find agencies by NYC borough

Get free guidance from NYC NY Connects

Want help with your next step?

Tell us where care is needed, what kind of help you’re looking for, and when you hope to start. Our team can talk through your options if you ask for a callback.

Request a home care callback